Custom Support Services

Each of our customers have unique needs and our approach can be customized to fit your needs.  Every service that we provide is offered on an ala carte basis as there is no need to pay for something you do not need. We work closely with our customers to understand what is important to them, the service level that best suits their business and team's needs and then craft the best possible offer at an investment level that works for them.

Generally, we provide level one support services for all Software and Hosting services that we provide . Our team is backed by our products and hosting services providers.  Services are offered between 8:00 AM Eastern Standard to 5:00 PM Pacific Standard Time, Monday through Friday.  Support services are provided via e-mail at: support@dhxsoftware.com.

What Can Be Customized:

• Custom SLA
• Admin and Help Desk Support
• Technical AWS Hosting and Cloud support
• Technology Stack Maintenance
• Engineering and Application Support
• Systems Triage and Repair
• Hourly and Fixed Fee Programs

If support for your systems is challenging, we should talk. Custom programs can be designed from the ground up!