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Worry Free Support
Each of our customers have unique requirements and our services can be customized to fit your needs. As such. every service that we provide is offered on an ala carte basis as there is no need to pay for something you do not need. We work closely with our customers to understand what is important to you, the service level that best suits your business and team's needs and then craft the best possible offer at an investment level that works for you.
Our Standard Support Is: We provide Level One support for all Software and Hosting services that DHX develop or implement. Our team is backed by our vendors, including eFront, TalentLMS, and Amazon Web Services. Services are offered between 8:00 AM Eastern Standard to 5:00 PM Pacific Standard Time, Monday through Friday. Support services are provided via e-mail at: firstname.lastname@example.org.
What Can Be Customized:
- Custom SLA
- Admin and Help Desk Support
- Technical AWS Hosting and Cloud Support
- Technology Stack Maintenance
- Engineering and Application Support
- Systems Triage and Repair
- Hourly and Fixed Fee Programs
If support for your system is challenging, we should talk. Custom programs can be designed from the ground up!