6 Sectors Where Digital Transformation Creates Real Impact

In its finest, purest form, technology makes things better. However, this is not always the case, as any business owner in the 21st century knows all too well. Technological and digital “solutions” often fall short or unnecessarily complicate processes. When software and tech people toss around words like “digital transformation”, it can be easy to obscure the down-to-earth, practical aspects of working with a digital transformation consultant to find technological solutions that deliver great success through greater agility and increased competitive advantage.

If you’ve ever looked at your business and wondered why things are difficult or whether there is a better way to execute a process, you are in good company. A sticky truth about modern business, no matter the industry, is that the digital side of things and ever-present technology are not only here to stay; they’re going to keep evolving and taking your industry along for the ride.

What will sink a business is riding this technological wave incorrectly. But incredible, rich, and vast momentum can be gained from leveraging your digital assets effectively. We aren’t saying it’s easy, but what in life or business is worth having that’s easy? Here at DHX, we serve businesses, large and small, with “digital transformation”, which is a technical way of saying that we help companies to solve their problems, streamline their processes, and satisfy their customers with the strategic application of technology.

Which Industry is Most Impacted by Digital Transformation?

While technology touches every industry, a surprising industry is seeing a dramatic impact when digital transformation is embraced. The construction industry, previously resistant to large technological shifts, is seeing an enormous return on end-to-end digital solutions.

A 2020 report from McKinsey & Company, “The Next Normal in Construction,” cites “digitization” as a key component of success in the construction ecosystem. Construction firms embracing comprehensive digital transformation achieve 14-15% productivity gains and a nearly 20% reduction in design and engineering time, creating a distinct advantage in a highly competitive industry.

While any business would be delighted with these returns, the construction arena faces increased volatility. A thoughtful digital transformation for construction businesses and their colleagues can yield great rewards. Let’s start our review of case studies with the construction industry.

Construction & Real Estate

In this section, we highlight two case studies with clients in the construction industry and how strategic digital transformation consultation resulted in solutions, savings, and greater efficiency.

New Home Framing Contractor

A leading new home framing contractor in the Phoenix metro area faced critical systems reliability issues while preparing for Arizona’s construction market growth. Their challenge: dispersed, undocumented systems running on outdated applications across multiple platforms, which created a great deal of risk. When systems broke, they were difficult to fix. Additionally, numerous software applications had lapsed updates, which created security vulnerabilities. Additionally, the entire system, when working, was cumbersome and challenging to use. The final straw for this family-owned company was the stark reality that their business ground to a halt any time one part of their computer systems went down.

DHX first made a clear map of all of the company’s computer systems. Then, we updated all of the software to the newest versions so everyone was using the same technology. Next, we set up options to store data both on the company’s computers and in the cloud so that they could always access their information. To further boost security, we created a solid backup plan to protect the company’s information. What were the results?

Instead of throwing out all of their organically built systems and starting from scratch, we could adapt and fix what they already had in place, saving resources. Now, with their entire team using the same, updated software, problems are easily and quickly solved. Finally, we created instruction manuals so the team had a clear and simple resource to troubleshoot any software issues down the line. Now they can grow while being supported, rather than hindered by their computer and software systems.

Residential Plumbing Contractor

This established contractor, installing systems in nearly 7,000 homes annually across Arizona, struggled with manually processing thousands of general contractor orders received via email, creating significant labor inefficiency and timing issues. DHX integrated the general contractor’s system directly with the client’s ERP, automating purchase orders, documentation, and scheduling information transfers. The solution eliminated manual data entry for over 6,000 annual home starts, dramatically improved information accuracy, and delivered complete ROI in less than one year. Future phases will automate scheduling processes and connect suppliers and subcontractors into the ecosystem.

Financial Services

When organizations streamline their customer-facing applications and services, they create a distinct competitive advantage. Speed, efficiency, and ease of use are hallmark qualities of digital transformation, and Yrefy’s case demonstrates how their custom end-to-end system gave them a leg up on competitors.

Loan Origination and Borrower Servicing – Yrefy

Yrefy, aiming to revolutionize the private student loan market with borrower-friendly terms, needed to develop an integrated platform from marketing through loan servicing. After experiencing delays with another firm, they partnered with DHX to create an end-to-end solution connecting marketing, CRM, loan origination, servicing, and accounting systems. The resulting platform enables a frictionless customer experience, precise financial management, and a significant competitive advantage through efficiency. This comprehensive system allows Yrefy to process loans faster than competitors while maintaining borrower-centric values, positioning them to disrupt and dominate their market with technology that streamlines operations and reinforces their customer-first mission.

Healthcare

Using technology in healthcare helps doctors and scientists find ways to save more lives. When we partnered with a large children’s hospital, they needed a new way for their network of cardiologists to collaborate and teach students across the globe.

Children’s Hospital – Learning Solutions Case Study

An internationally renowned children’s hospital needed a collaborative learning platform for its Heart Institute’s global network of pediatric cardiologists. DHX implemented a private cloud-based eFrontPro Learning Management System with a custom front-end that facilitates easy content creation and access for doctors and students worldwide. Within just eight weeks, the system became operational, earning international acclaim and setting new industry standards while maintaining cost-effectiveness. The successful implementation led to the modernization of their Adult Congenital Heart Disease learning center and potential expansion to 24 additional children’s hospitals, demonstrating how strategic digital transformation can rapidly enhance specialized healthcare education globally.

Home Services

This case study, featuring a Landscaping company, demonstrates how technology is essential for sales. Once the organization’s sales team implemented efficient, sensible, and connected systems, hard-won leads were tracked correctly, and more deals were closed.

Residential & Commercial Landscaper – Software Services

Outdated Excel spreadsheets hampered an established synthetic lawn company experiencing significant growth in managing sales, resulting in lost leads, missed opportunities, and diminished profits as their team expanded. DHX developed a centralized system that seamlessly integrates lead generation, assignment tracking, proposal creation, electronic signatures, and QuickBooks integration. The solution provided complete visibility into the sales pipeline, improved customer experience through professional process management, and protected valuable customer information in one secure location–delivering quantifiable revenue predictability and stabilizing growth through strategic application of technology tailored to their specific needs.

Retail & Consumer Goods

Technology shines when tailored to a specific organization’s needs, especially when coordinating training efforts involving thousands of employees. One such customized system saved our client money, reduced legal liability, and improved the training experience for the entire team.

Fortune 500 Grocery Store Chain – eFront LMS Case Study

A Fortune 500 grocery chain with 100+ locations and 10,000 employees struggled with ineffective, expensive classroom-based training that created legal compliance risks and slow onboarding. DHX implemented a private cloud-based eFrontPro LMS with customized learning environments for each location, allowing local management while maintaining corporate oversight. Integration with their HRIS system enabled daily updates and immediate training access for new employees. The solution dramatically reduced travel costs, accelerated onboarding, provided comprehensive compliance documentation for legal protection, and created an unexpected company-wide communication platform that strengthened corporate culture, demonstrating how digital transformation can simultaneously solve multiple business challenges while creating new organizational capabilities.

Technology & Software

Partnering with a custom software company provides a uniquely competitive advantage by providing proprietary solutions. Organizations that solve problems for their customers more effectively are likely to gain and keep a loyal audience.

End-to-End Investment Management Platform – Case Study

A fintech startup needed a sophisticated platform to connect private companies, registered investment advisors, and individual investors in an alternative investment marketplace. DHX developed an end-to-end investment management system with customized calculation engines, CRM integration, accreditation verification through Parallel Markets, automated transcription management, and integrated capital planning. The resulting platform is a unique marketplace connecting companies raising capital, advisors seeking investment opportunities, and private investors, with no comparable solution in today’s market. This case demonstrates how digital transformation in financial technology creates entirely new business models and market opportunities through strategic technical innovation and thorough understanding of complex stakeholder needs.

Partner with DHX: Your Digital Transformation Consultant

Don’t let technological complexity prevent your business from achieving its full potential. DHX doesn’t just implement and design technology–we engineer business transformation that delivers measurable results in months, not years. Our proven approach has helped companies across Arizona and beyond reduce their costs. Additionally, we’ve seen processes accelerated by 30-50%, creating sustainable competitive advantages for our clients through strategic digital solutions.

Whether you’re struggling with inefficient workflows, disconnected systems, or unrealized potential, our team brings the technical expertise and business acumen to solve your most pressing challenges. Contact DHX today for a complimentary consultation to discover how we can transform your business challenges into technological triumph. The digital future is here–let’s make it work for you.